Return Policy - Concept Custom Wheels
The purchase price at time of sale is final.
All cancellations prior to shipment are subject to a 10% (total invoiced order) cancellation fee. The fee is simply to help us recover a portion of the expenses incurred for original packaging, as well as the inspection, repacking, and restocking the returned products to the manufacturer.
It's the customers’ responsibility to report any damages/shortages within 5 days of receiving the product. No claims will be accepted after that period has expired.
No returns will be accepted without authorization from Concept Custom Wheels. Once authorization is approved, the customer will be issued a Return Merchandise Authorization number or RMA number. The Return Merchandise Authorization or RMA is valid for 15 days ONLY. After the 15 day time limit, the RMA becomes invalid.
The customer is liable for all shipping costs when returning or exchanging an item to Concept Custom Wheels unless the product has been damaged during shipping. This policy also applies to warranty returns.
Any shipment received in conditions other than brand new will be charged 25% restocking fee of the total amount.
There are absolutely NO returns once a tire is mounted.
On Custom Fitted Wheels to your vehicle specifically there is a 25% restocking fee. We don't make money on restocking fees. Even with the fee we still have some loss on the overall order. The fee is simply to help us recover a portion of the expenses incurred for original packaging, as well as the inspection, due to the fact we cannot return to the manufacturer.
On Refused Shipments Customer is responsible for shipping charges incurred to and from the customers delivery address, in addition a 10% restocking fee.
Absolutely no refund or credit will be issued for defective or damaged merchandise until merchandise is returned and inspected to Concept Custom Wheels. Customer is responsible for sending the merchandise back to our warehouse.
Merchandise returned for refund will be charged a $80 handing fee and all shipping charges incurred.
We do not accept any new or used merchandise any later than 30 days after the Customer has received the merchandise.